Certification policy applied
BFSI Customer-facing Agent — Standard Certification Policy v2 · re-cert cadence 90 days
Required evaluators
- Tool-use safety≥ 99%
- Escalation precision≥ 97%
- Refusal precision≥ 96%
- Bias regression≤ 2pp
Red-team coverage
- OWASP LLM Top 10 — agent variant
- Tool-misuse corpus
Required documentation
- Model card
- Agent system card
- Escalation policy
Required sign-offs
Engineering LeadResponsible AI LeadAI Risk Lead
Certification verdict
Evaluation suite PASSED
12/12 evaluators above threshold
Red-team coverage PASSED
0 critical, 0 high open
Documentation COMPLETE
model card, AIA tech docs, FREE-AI evidence
Sign-offs COMPLETE
all 4 required signatures captured