ExperimentsSarvam-1 vs claude-3-5-sonnet on hindi-customer-voice

Sarvam-1 vs claude-3-5-sonnet on hindi-customer-voice

Conclusion: Sarvam-1 outperforms claude-3-5-sonnet on Hindi customer voice tasks at 3.2x lower cost and 2.4x lower latency, with comparable quality. Recommended for primary Hindi-customer-voice production traffic.

Complete · published Mar 28Vendor evaluationOwner: Anjali KrishnanProject: hindi-customer-voice-agent

Hypothesis

Sarvam-1, a Hindi-native model, will produce equal-or-better quality on Hindi customer voice tasks than claude-3-5-sonnet, at substantially lower cost and latency.

Methodology

  • Datasets: hindi-customer-voice (n=2,847), hinglish-banking-queries (n=2,847)
  • Evaluators: g-eval-hindi-quality, g-eval-hinglish, code-switching-coherence, cultural-context-bias, banking-domain-accuracy
  • Sample size: 2,847 cases per arm — powered to detect a 2pp difference at α=0.05, β=0.2
  • Judge model: Bilingual Hindi+English judge (κ=0.81 inter-rater)
  • Statistical tests: Two-sided t-test on per-case scores; bootstrap CIs at 95%

Pre-registered analyses

  • Per-dimension quality comparison (5 dimensions)
  • Cost ($/1K cases), latency (p50/p95/p99)
  • Severity-weighted red-team finding count

Decision criteria

Adopt Sarvam-1 as primary if quality non-inferior (≥–1pp on each dimension) AND cost < 50% AND latency < 75%. Otherwise retain claude-3-5-sonnet primary.